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Tips to Provide Better IT Support

it support

For any business, providing quality customer support is just as important as offering top of the line products or services. However, on many occasions businesses tend to ignore the voice of their customers and thus end up incurring the wrath of their customers. Realizing the potential, many companies have developed a customer-oriented approach and employed it to pull ahead of the competition.

It doesn’t matter what they a customer is doing, whether they are purchasing something or are looking to file a complaint. Your business should be well equipped to assist them at every step of the process, making sure that their needs are addressed effectively and efficiently.

Now the million dollar question is how should your customer support team interact with your customers and accommodate their requests? Let’s explore a couple of tips and tricks that’ll help you improve the managed IT services Gold Coast and IT support experience for your customers.

Reduce the amount of emails

Many IT support personnel experience this problem, they spend countless hours going back and forth with emails, sending messages back and forth. While the process can continue for days, your support team needs to ensure that they ask as many relevant questions in a single email to get as much information as they can and troubleshoot more efficiently. It will help them avoid all the back and forth with the client.

Set appropriate expectations

You need to provide a realistic time frame to your clients for every support case. Let them know when you’ll be able to fix their issue. While this may sound like common sense, but people tend to take time sending messages to the clients requesting support. It’s not only courteous, but it also helps you keep a paper trail should any other issue arises.

Have documentation

Have documentation readily available about the “known bugs” related to your products, which should include possible solutions or at least workarounds for the known issues. By providing such a knowledge base for everyone, your IT support department can cut down on the repetitive support requests, freeing up a lot of time and making the whole process lean.

Get feedback

feedback

You can never get ahead of all the customer issues, no matter how proactive you are. Be it a survey at the end of the call, or an email sent out to the clients after their support request is fulfilled, this will help you understand the good, the bad and the ugly experiences your customers have.

Make it easy for your customers to leave feedback about their support experience, and make sure to incorporate their feedback into your process. This will display that you’re actively listening to your clients and that you genuinely care to address their needs and wants.

Gold Coast Family Solicitors

Solicitors have been practising family law on the Gold Coast and Brisbane. They operate out of a single and specialise in family law and domestic violence. As a boutique law firm that focuses exclusively on family law matters, the solicitors are dedicated to providing a level of care, commitment and professionalism not commonly associated with legal areas such as: divorce, de facto couples, separation, property settlement, children’s matters, relocation, child support, domestic violence, wills and powers of attorney. They are truly a comprehensive Gold Coast and Brisbane family law firm.

Solicitors in Gold Coast offer free consultations. They do not believe in pressuring families into difficult conversations, let alone charging them a fee for this initial experience, professionalism, and compassion for family law. These family lawyers on the Gold Coast offer free consultation because it is such a vital aspect of family law, where parents and couples are often reluctant to seek professional advice because of its implications.

The Gold Coast solicitors believe that families should not be pressured into conversations or fees that do not offer significant recompense. Being advised on the initial course of action that a family or couple should take is one of the most important and critical times of any legal process. For this reason, the solicitors remain Gold Coast family lawyers with free consultations.

Family law on the Gold Coast should reflect the values that have made the Gold Coast an internationally respected area of Australia. For solicitors, this begins with the benefits of a boutique law firm. Every client receives a completely personalised experience. Eve for the most unique situations, solicitors can tailor their services and ideas to align with the values of the family or couple. There are no Corporate protocols or set of rules that must be followed, which is another reason Gold Coast solicitors are one of the few family lawyers on the Gold Coast with a free consultation. Their offices provide convenient access to virtually anyone on the Gold Coast.

By specialising in just two areas – that being family law on the Gold Coast  – the solicitors have enabled themselves to leverage their expert knowledge to guide clients through any family matter with as little stress possible. Furthermore, their small size remains focused on families and not on corporate aspects such as expansion. Gold Coast solicitors are dedicated to remaining a boutique firm because of the unique level of professionalism and compassion they are able to offer to every client, especially those searching for family lawyers.

Gold Coast Family Law has benefited from solicitors. They have a vast catalogue of successful cases to their expertise and their diverse service offerings. Whether you need advice on separation, financial matters, or child support, Gold Coast solicitors are the most professional group of Gold Coast and Brisbane lawyers with a free consultation. From their boutique size to their expert knowledge to their professional experience, Gold Coast is able to provide a personalised and individual approach to each and every client who visits Gold Coast and Brisbane for family law.

At times you need a competent and experienced family law expert who understands what you are going through, thinks carefully and proactively, and represents your best possible outcome. Give them a call for all your family law needs.

Three Different Kinds of Psychologists that Really Exist

Psychologists

When you hear about psychologist blue mountains, you usually tend to imagine someone in an office. A place where people go for therapy to get over traumatic experiences or help with mental illnesses. As much as that is true and does happen, there is more that meets the eye. There are many more applications of psychology that are less heard of. Here, we have gathered top three kinds of psychologists that exist, but you probably never thought or heard of before. So, if you are someone who contemplated psychology as a major or just someone who is curious to know, read on! It might actually inspire you to take on a career track down this road. Might we add, in some cases, it actually pays well too.

Cognitive Psychologists

You can probably guess by the name. Cognitive psychologists are those who study how the human brain “thinks”. Cognitive psychology encompasses the study of how people think and tend to engage in decision making activities. As interesting as it sounds, this field of specialty can be found in hospitals, government agencies and at times even marketing firms, where a company may be interested to understand how a consumer makes a decision. Rather, how to influence a consumer to choose their product over the competition. These can help shape a firm’s marketing strategy and of course help it earn bigger bucks.

I-O Psychologists

Industrial-Organizational Psychologists may sound like a very daunting profession and yet, it is just as much fruitful, for professionals. I-O psychologists work on a range of areas from understand work-place behavior of employees to researching about ways to improve productivity. Companies and business-oriented organizations seek help from I-O psychologists to figure ways to reduce costs, improve workplace happiness and productivity. They can also assist in designing tests and assessments for potential candidates of a company. It can help a company choose an individual that is best suited for particular role over its competitors in a more data-driven manner.

Cross Cultural Psychologists

culture

As the name suggests, cross-cultural psychologists study the impact and traits of cultures across the globe. If you ever wondered whether a trait of yours is because of your family or a society thing, a cross-cultural psychologist probably has the answer. They understand human behavior involving cultural integrity and how it influences the way we think and make decisions. For instance, if caught in an ethical dilemma, a person from American culture may be react in a certain way that may seem natural for them. Yet, an individual from an Asian background would find hard to consider. These kinds of discrepancies and their influences on an individual as well as a society are pondered over by cross-cultural psychologists.

Corporate Leadership Training

In today’s world leaders need to be adaptive to constant change, always prepared for the next challenge of the corporate world. Continuous learning is required to be prepared and stand out in this constantly changing corporate environment. Corporate leadership training provides an executive standard curriculum to cover various aspects of corporate leadership. These training programs involve tools and techniques which makes you stand out to the global standards. The experts help you out to enhance your problem solving, corporate communication, motivational and many more useful skills for a leader. These training programs not only emphasize on an individual but the complete organisation. They develop strategic techniques and skill set for the corporate organisation so that the upper-level management and the subordinates can develop various corporate leadership qualities for the greater good of the organisation.

Corporate leadership training programs are organised by the major business school in the country. They not only focus on relevant course material but also on a full researched back study material for you. These corporate training programs provide well-trained world-class trainers with the real-time support to help you out at any moment for immediate results. These training programs involve individual as well as team-based assignment to enhance the corporate leadership in you. A rigorous curriculum evolves a diverse mindset and perspective towards other corporate industries, work requirement, professional relationship with an organisation and meaningful interactions with your fellow colleagues.

The corporate leadership training program uses various case studies and business research to form a suitable training program which helps to grasp opportunities in this ever-changing corporate world. In this training program, you can explore the new technological advancement, the new competitive world of corporate life and understand the evolving business economics. This training program also introduces various factors involving in a novel business model by using various case studies. They also use examples of game-changing personalities of the corporate world and some failures too, so that you can engage yourself in an overall understanding of corporate leadership.

These training programs offer you to have networked with various known strong leaders of the corporate world. This networking program throws a beneficial challenge to you, to work with one of best in business, which helps them immensely for their future prospects. The executives also experience the varied industrial culture, know about different organisational structures and other corporate cultures. This wide networking system helps you to have different outlooks compare to the one work within a particular industry, which helps you to analyse challenging situation more differently, which ultimately results in a precise understanding of the situation.

So, these corporate leadership programs not only help you to enhance your understanding of corporate requirement but also to develop a corporate relationship with other exceptional leaders. It helps to develop an understanding of team challenges so that you can emerge as a corporate leader in your organisation. With the help of precise corporate curriculum, your strategic approach can improve immensely. This training program helps you to develop a unified vision to ensure the sustainable benefits for your organisation. A good leader is always the one who has a vision and this corporate training program, with the help of unified curriculum specially designed for corporate challenges can help you to emerge as one of the leaders in your organisation.

Benefits Of Working With An External Training Company

Happy business group attending an educational meeting conference

Hiring an external training company to train your employees is in itself, an investment. Competent and well-trained employees help ensure a prosperous future for your business. This is because the employees will be trained on how to handle various processes within the company to not only boost output but their productivity and expertise as well. A good manager knows just when to roll out in-house training and when to seek the expertise of professionals in the industry. We spoke to Warp Training Australia to find out what makes their traffic control refresher courses so well received by businesses in the industry, and found out some of the benefits of working with an external training company:

1. Improved Organizational Efficiency

External training companies have all the tools and knowledge needed to impact on your employees for improved performance and productivity. Hiring these professionals also allow you to focus more on the business’ core competencies. You also get to outline areas that need to be addressed or given priority when training your employees. This is particularly important when bringing in new employees or other organizational goals. The training company also assists in implementing post-training courses, refreshers, and follow-ups to ensure everything runs smoothly.

2. Maximum Returns on Investment

As mentioned earlier, training your employees is an investment that can have a positive impact on business processes, performance, and profitability. Having an expert train your employees on specific cores on the business makes them market-ready. This means they get to produce and perform better than they would have. This translates to higher returns on investments, hence beneficial to your company.

3. Time and Cost Savings

Many employee training companies offer discounts when multiple individuals sign up for training. In addition to this, having an external trainer saves you the time and space needed to follow trainees in confined environments. Most of these companies prefer holding training sessions off-site and away from working environments. This allows trainees to concentrate and participate actively, thus grasping everything they are taught. Employers and trainers can also use this opportunity for team building, another positive way to keep employees motivated and focused.

4. Improved Employee Retention

Having both old and new employees go for refresher and job training is known to improve employee retention. The same applies to when you allow them to participate in team building exercises. Such training makes the employees more competent in the field, which to them, is a chance to get a promotion or better pay. Employee retention is quite beneficial to the company in that; you get to keep the best employees, thus better productivity and profits.

Employee retention also means you get to keep the best-experienced individuals for each post. This often leads to customer satisfaction, output, and even allows your business to soar up with the ‘big boys.’ Investing in your employees is the next best thing you can do for your business. The same applies if your staffs are satisfied, contented, and happy in the workplace. The training company will outline the benefits of acknowledging and rewarding employees for their hard work and performance. Ensuring everyone feels valued in the company with the small deeds is what has made many of the big corporations where they are today.

What Is A Managed IT Service And Why Should You Get One For Your Business

Cheerful female support operator in headset

If you haven’t lived under a rock until now, most probably you use modern technology in your business. Today, computers and the internet rule the world, helping people and businesses cope better with the increased demand for attention we all have to face. Unfortunately, computers, networks and other infrastructure elements may stop working, leaving you puzzled and confused about the steps to take in order to restore their normal functioning. This is what IT specialists are for, so you’ll probably contact one to help you deal with your issue. Nonetheless, if you have to pay an emergency fee each and every time you have an urgent trouble to sort out, you’ll realize this isn’t the best way to handle such things.

A managed IT service is a company that you can outsource your IT management to, usually based on a monthly or yearly subscription plan. They would maintain your systems on an ongoing basis, and handle all problems that may occur. This type of agreement is much better than contacting emergency troubleshooting services, because it enables you to know from upfront what kind of budget you’d need for IT maintenance for each year. Predictable prices will help you develop more accurate business plans, as your IT expenses will be under control. Computers may occasionally stop operating, but most of the time the problems can be easily fixed. If you have a good subscription with a managed IT service, you’ll have someone to help you sort out such things without extra costs.

A good managed service is also proactive. This means you won’t have to wait until something breaks, as they would perform regular inspections and maintenance works, thus preventing most IT problems that may interfere with your normal workflow. By hiring these experts right off the bat, you can have the peace of mind that all your systems are properly installed and configured, and all your staff trained on using them. This alternative to the break-fix model is a true performance booster for any business.

Managed IT services hire expert technicians, which is yet another reason to choose this solution for your business. If you were to hire such specialists by yourself, you’d probably pay them huge salaries you may not afford. By getting a services subscription, you can benefit from the expertise and the skills of these highly qualified people, and pay only a fraction of their salary. Your systems will be more stable and more reliable, and you’ll be able to do your work in the best possible conditions, without having to search the web for troubleshooting ideas and solutions.

These are only a few reasons why you need a managed IT service for your business. You may add to this list that by paying a monthly fee, the technicians will be motivated to work faster to fix your systems. On the contrary, by calling someone only when something breaks, you risk to pay higher fees and to wait more, as these consultants are stimulated to choose longer resolutions.

Tips For Turning Your Quotes Into Sales

Portrait of a mechanic at work in his garage

Sales are the driving force behind your business and you need to find ways to increase the number of sales that you make. There are a lot of businesses that have quotes which do not turn into sales and you need to consider what can be done in these cases. We spoke to a quoting expert – Matt from Skilled Fencing, and he told us there are a number of steps that you can take to ensure that your quotes translate into sales and revenue for your business.

Address Leads Early

One of the most important steps that you need to take with your quotes is to get them to potential customers as soon as possible. If you wait too long, the potential customer may choose your competition because they communicate faster. A study published in the Harvard Business Review found that business leads which were provided with a quote within the first hour after the initial contact are more likely to develop into sales.

Taking too long to provide a quote will also affect the perception of your business. Taking too long will make the potential customer assume that you will always take long to communicate and that you will take a long time to complete the work they want. This is something that can easily be avoided by simply getting the quote to your potential customer quickly.

Have Standard Branding

Many people do not realise how important the branding on your quote is. If the branding on your quote is not consistent with the rest of your business, this can lead to customer confusion. Most customers will get quotes from up to 3 different businesses before they make a decision. If you do not have consistent branding, the customer may not be able to place which company provided them with the quote and could discard it.

Consistent branding is also a sign of a professional business. It is vital that you always give the impression that you are a professional business who is not going to disappear when the customer needs you.

Have A Call To Action

Your quote is a sales message and at this point, the customer has not agreed to anything. This is why you need to include a call to action in your quote. It will prompt the customer to take the next steps to turn the quote into a sale. You should also look at including other sales messages in your quote.

These other sales messages can include why they should choose your business instead of your competitions. You might offer the best price, but you still need to sell your company to the customer as price is not all they look at. Your quote is the best way to do this because it is something that your customer will look at more than once.

There are a number of ways that you can turn a quote into a sale. Being consistent in your branding is important because it instils trust and will make your business appear more professional. You also need to include a call to action in the quote which will prompt the potential customer to take the next steps.

How To Manage Underperforming Employees

Two business partners standing by the window in office and interacting

If you have some employees that are underperforming, it can bring down the overall morale in your office and impact your business goals. This is why you need to address underperformance, but you need to ensure that you manage these employees correctly. Incorrect management of underperforming employees can cause more problems than they solve and you need to be aware of this. If you’re unsure, contact an HR consultant such as http://cornerconsult.com.au/

Question Yourself Before You Approach

Before you approach your underperforming employees, you need to ask yourself some questions. The most important is if all of your employees have been explicitly told what you expect from them. If they have not, then they have no way of knowing if they are underperforming or not.

You should also ask if they understand what the repercussions of underperformance are. You should also consider if they are aware that they are actually underperforming in their job. If they are not aware, confrontation is not the best approach and you should look at talking to them about this instead.

Avoid Any Emotional Confrontations

Emotional confrontations will not help anyone and will only cause more problems. Threatening behaviour and accusatory questions will not help your relationship with your employees or boost morale. You need to ensure that you stay calm while you talk to your employees and collect your thoughts beforehand.

Be Prepared

Before you arrange to talk to your underperforming employees, you need to gather evidence and materials that will help your case. There is no point in saying that the employee has been underperforming if you cannot prove this. Saying that they are not doing a very good job is vague and will not help anyone.

When preparing for the meeting with the employee, you need to be as specific as possible. If you feel that only one area of their work is being affected, focus only on this. If you have goals for your employees that they know about, you should also bring documentation regarding this into the meeting.

Deal With Underperformance As Soon As Possible

When you notice that an employee is underperforming, you need to address this as soon as possible. Waiting for the employee to sort this out on their own may create a work culture where this behaviour is acceptable. When you do finally talk to the employee, you could be confronted with the fact that you did not have a problem before this time.

Of course, this does not mean that you should be meeting with your employees every time they fall slightly behind. Not meeting one deadline does not mean that they are consistently underperforming and meeting with them could cause problems. However, if they miss multiple deadlines and do not seem to be doing anything to remedy this, you have to speak to them.

Managing underperforming employees can be a challenge for any manager. However, it is important that you address this as soon as possible before you create a culture where this behaviour is acceptable. Before talking to the employee, you will need to determine if they are actually underperforming and if they are aware of this.

Finding The Right Function Venue

The prespective of a conference or functional hall

Are you currently searching for a venue for an upcoming function? If you’re struggling to find the right function room, there are a number of things you will want to consider. These are a few of the qualities that make a function venue great.

Carpeted Floors And Sound-Proof Walls

You don’t want noise to be a major distraction at your event. You’ll want to minimize disturbances. That’s why a function venue with carpeted floors and sound-proof walls is going to be a great choice for you. If your venue offers these qualities, noise shouldn’t be an issue at all!

There are additional benefits to renting a function venue with carpeted floors. Carpeted floors are more comfortable to stand on, which means that the people that attend your event will have a much better time. Renting a venue space like this could even save you money. If you were planning on renting carpets, selecting a space that already has carpets could save you quite a bit of cash.

An Ample Amount Of Space

You don’t want the people that attend your function to feel cramped. Everyone there should have enough room to move around. You should make sure that you find a space that is large enough to meet your needs.

When you are calculating how much space you need, you should try to take everything into account. Don’t just look at the max capacity of the room. Think about the amount of space that chairs, booths, and other equipment will take up.

Find A Space In A Convenient Location

You want to make sure that everyone that is interested in going to your function is able to attend. Don’t choose a space that is difficult to get to. Instead, focus on finding a space in a convenient, easy-to-reach location.

If you are looking for a function room in a city, you may want to think about parking as well. If some of your attendees are going to be driving to the event, you will want to make sure they can park their vehicles safely.

Great Ambiance

Look at the existing decor in the function space you are considering. Will this decor work for your event? If the function space already has the right decor, you won’t have to spend a lot of time decorating. The venue will already be ready for you.

If you are planning on hosting a gala, you may be interested in a function space with upscale decor. If you are going to be hosting an expo or a seminar, more relaxed decor might be a better fit at somewhere like the Tradewinds Hotel. Don’t try to fit a square peg into a round hole. Focus on finding a space that is a natural fit for you.

Selecting the right function space isn’t always going to be easy. You may have to look at a number of venues before you find a space that is a good fit for you. With that said, you should eventually be able to find the kind of space that meets or even exceeds your needs.

The Benefits Of Giving Out Trophies And Physical Awards In The Workplace

Businessman holding trophy in office

Managing employees can be a challenge with different personalities, beliefs and ideas sometimes working against each other. Managers are constantly looking for new ways to make their workplace better and to get the best from their employees. One of the options that many managers consider is a workplace award. If you are considering workplace awards, you should look at the benefits that come from giving out physical trophies and awards instead of intangible ones.

Recognition Is The Key

One of the biggest benefits that you get with a physical award is that your employees will realize that you recognize their work. Recognition is a very powerful motivator because it shows your employee that what they are doing is being noticed. This will also tell your employees that they are valued by the business and by their managers who would have to nominate them for the award.

Another benefit linked to this recognition is that other employees will feel that there is an opportunity for their work to be recognized. This will create a more positive work environment and will encourage your employees to be more creative in their work. It can also increase efficiency as employees will be willing to share their ideas for making their work faster.

An Increase In Moral

Morale is something that affects everyone and if your heart is not in what you are doing, you will not perform well. It is vital that you try and boost morale at every opportunity, particularly in the work place. Trophies and other physical awards are a great way to increase morale as it tells employees that they are appreciated. If your employees know that they could be getting an award for their work, they are more likely to put more effort into it.

A Boost To Productivity

Productivity is something that all businesses have to worry about and if this is low the business will not do very well. Physical awards are known to boost productivity in a number of ways. The increase in staff morale and the recognition of work are 2 of the ways this can be done. However, one of the other ways that rewards boost productivity is when the award itself is based on the productivity of the employee.

There are some businesses that will offer awards for employees who go the extra mile for a customer. The problem with this is that not all office workers are customer facing and many of your employees could feel that there is no hope of them getting the awards. However, if your employees are able to meet tight deadlines or complete high volumes of work, you should also award them with a trophy. This will ensure that your employees are as productive as possible at all times in order to win the award.

There are many benefits that come with the awarding of trophies and other physical awards in the workplace. Your employees will feel appreciated with these awards and this will increase their productivity and morale.

For more information contact:

Trophy Specialists
19 Colray Ave
Osborne Park WA 6017
(08) 9444 9977
http://trophyspecialists.com.au/